Using Quality Tools
two-day workshop covers choosing the appropriate quality tools to
improve project processes and take advantage of opportunities.
A problem-solving model is presented with an emphasis of applying
the suitable tool(s) each step of the way. An emphasis is placed on
intertwining both the data and team knowledge to improve
is a hands-on course. The
participants work in small groups to apply the quality tools to a
problem from a case study.
will learn to:
a tool with a specific situation in the problem solving process.
a step-by-step approach for each tool.
to analysis and interpret the results of each tool.
what the appropriate situation is for the use of each tool.
leaders, team members, project managers, or program managers who desire
to use a structured processes for improving project and product
One-Problem Solving Model
Charts-Picturing the process
Chart- Tracking data trends over time
Chart- Identifying sources of process variation over time
Three-Identify Root Cause(s)
Dealing with causes not symptoms
Sheets- Gathering data
data with a Pareto Chart- Focusing on key issues